FAQs

At Alientech Tuning Tools, headquartered in Salt Lake City, Utah, we recognize the multitude of options available for tuning tools and sincerely appreciate your interest in our offerings. As a leading supplier of genuine Alientech products, we are committed to delivering exceptional service to our clients across the United States.

Why Choose Us?

  • Extensive Inventory: We provide a comprehensive selection of Alientech tuning tools, including the latest KESS3 units, all competitively priced and available for prompt nationwide shipping.

  • Expert Technical Support: Our dedicated technical support team is ready to assist with your tuning tool purchases, coverage upgrades, and installation support.

  • Convenient Online Demonstrations: We offer online demonstrations of all Alientech tuning tools and software options, allowing you to explore and understand their functionalities before making a purchase.

  • Flexible Training Options: Our ECM Titanium training courses are available online, providing you with the flexibility to learn at your own pace and convenience.

  • Master and Slave Systems: We offer both Master and Slave versions of the Alientech KESS3. When ordering a Slave tool, please provide the Master account number for proper pairing.

  • Authenticity Guaranteed: All tuning tools and software available through our platform are guaranteed to be 100% genuine and authentic.

We are here to support your tuning journey every step of the way. Purchase with confidence, knowing that our team is dedicated to your success.

As master tuning tool and a slave tuning tool look almost the same, with Alientech the only difference really is that the master tool reads an open unencrypted file, that you can edit. A slave tool reads a locked and coded file that the user cannot open, or change. The file must be send to a master the tool is paired to so the master can create a modified file for the slave to use. The master tool is the only one that can see and change the original file.

At Alientech Tuning Tools, based in Salt Lake City, Utah, we are committed to providing exceptional support to our customers across the United States. We offer complimentary assistance with the installation and setup of all tools purchased from us. Our technical support team is available seven days a week to guide you through loading, updating, and utilizing your new equipment. Support is accessible via phone and online platforms, ensuring you receive timely and effective assistance whenever you need it..

Yes, we offer the opportunity to explore the Alientech ECM Titanium tuning software before making a purchase. Our team provides online demonstration sessions, allowing you to see the software in action, test its features, and ask any questions you may have. This ensures you can make an informed decision without the need for travel.

Yes, we offer introduction demonstration / training tours online and in person, so if you are thinking of taking a training course we can show you the software and you can meet the trainers before you book.

Yes, simply purchase any salve tuning tool from our shop, and then send us an e-mail with the purchase / invoice number and we can pair if for you, we just need you to send the name, address and master tool number you would like your new slave tool to be paired to.

With a master tool you can choose to take tuning files from anyone you like, you can also use, and reuse tuning files with the right software and training; you are not locked to any one provider though.
With a slave tuning tool, you can only take tuning file from one designated master file provider at a time. Salve tuning tools can be moved from one master provider to another, as long as the initial (first) master approves the move.

With a slave tuning tool, you can only take tuning file from one designated master file provider at a time. Salve tuning tools can be moved from one master provider to another, as long as the initial (first) master approves the move.
If in doubt, when buying a slave tool, ask the master if you can move the tool if you need to or are not happy with the service they provide. Be aware, if the current master will not release your tool to another master you will not be able to move the tool. Always ask before buying.

If you purchase a slave tuning tool from us, we can pair it to any master you want. If you don’t have a master file provider already, just let us know and we can supply you ready to you tuning files 7 days a week from just $58.

We have a range of tuning courses where you can learn to write your own tuning files with the Alientech ECM car tuning software. Courses range from novice and beginner level to full master courses for special vehicle tuning, modified vehicles race and motorsport.
You do not need to purchase the Alientech ECM software from us to attend a course, though we will only teach on genuine authentic software and tools. Software can be provided for the training if required.

Yes to date we have supplied Alientech tuning tools into over 72 countries, door to door shipping can be arranged to almost all locations. And Tax free sales are available dependent on your location.

No Clone tools are highly unstable – we do not support clone Alientech tuning tools, please don’t ask us to.
We operate an Anti-clone tuning tool policy, all tools on this site are 100% guaranteed to be brand new, (accept where clearly described as otherwise) authentic and original Alientech manufactured. Please don’t ask us to help you with clone tool questions. Clone tuning tools damage the tuning industry, its reputation and vehicles.

If you have any further questions please e-mail us.